Terms of service

TERMS & CONDITIONS

Terms and Conditions

These Terms and Conditions govern the use of the HomeSidy website and purchases made through homesidy.com.

By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Business Information

HomeSidy is operated by:

Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland

Email: contact@homesidy.com
Website: homesidy.com
Commercial Register Number: CH-036.1.105.305-2

2. Our Online Store

HomeSidy operates an online retail store offering products through homesidy.com.

We work with multiple suppliers, logistics providers and third-party fulfillment partners.

Depending on product availability and customer location, products may be prepared, packaged and shipped by different fulfillment partners.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, minor differences in color, packaging, labeling or product presentation may occur.

Product availability may change without prior notice.

We reserve the right to discontinue products or limit quantities where necessary.

4. Prices

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without prior notice.

The price applicable to your order is the price displayed during checkout when the order is placed.

Any applicable shipping charges will be shown before the order is completed.

5. Orders

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

  • Full name
  • Billing details
  • Delivery address
  • Email address
  • Payment information

We reserve the right to cancel or refuse an order where:

  • A product is unavailable
  • Payment cannot be processed
  • Incorrect information has been provided
  • Fraudulent or unauthorized activity is suspected
  • A technical or pricing error has occurred

If we cancel an order after payment has already been collected, the applicable amount will be refunded.

6. Payments

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can be processed.

Customers are responsible for ensuring that they are authorized to use the selected payment method.

7. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may take longer during weekends, public holidays or periods of high demand.

8. Shipping and Delivery

Standard estimated delivery is generally 7–15 business days after processing.

The total estimated time from placing an order until delivery is therefore generally approximately 8–18 business days.

Delivery times are estimates and cannot be guaranteed.

Full information is available in our Shipping Policy.

9. Third-Party Fulfillment

HomeSidy uses multiple suppliers and fulfillment partners.

This means that:

  • Products may be shipped from different locations
  • Packaging may vary
  • Different carriers may be used
  • Products from the same order may arrive separately
  • Return locations may vary depending on the product

HomeSidy remains the customer's point of contact for orders placed through homesidy.com.

10. Split Shipments

Orders containing multiple products may be divided into multiple shipments.

As a result, customers may receive more than one package, tracking number or delivery date.

11. Returns and Refunds

HomeSidy offers a 30-day return period subject to the conditions stated in our Return & Refund Policy.

Customers must contact us before returning a product.

Because we work with multiple fulfillment partners, the correct return address may vary depending on the product.

Do not return a product without receiving return instructions from us first.

12. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us at:

contact@homesidy.com

Please include your order number and photographs or videos showing the issue.

After reviewing the case, we will provide the appropriate instructions.

13. Order Changes and Cancellations

Customers should contact us as soon as possible if they wish to modify or cancel an order.

We cannot guarantee changes or cancellations after processing has started.

Once an order has been shipped, it may need to be handled through our return process.

14. Delivery Information

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error in your delivery details, please contact us immediately.

We cannot guarantee that a delivery address can be changed once an order has been dispatched.

15. Customs and Import Charges

Some products may be fulfilled internationally.

Depending on the destination and shipping origin, customs procedures, import taxes, duties or other charges may apply.

Where these charges are not already included in the order price or checkout, they may be charged according to the rules of the destination country.

16. Intellectual Property

Original content on homesidy.com, including website design, graphics, text and HomeSidy branding, is protected by applicable intellectual property laws.

Third-party brands, trademarks, product names and logos remain the property of their respective owners.

Our content may not be copied, reproduced or commercially used without authorization.

17. Acceptable Use

You may not use homesidy.com:

  • For unlawful purposes
  • To place fraudulent orders
  • To interfere with the operation of the website
  • To attempt unauthorized access to our systems
  • To distribute malicious software
  • To violate the rights of HomeSidy or third parties

18. Third-Party Services

HomeSidy may use third-party services for:

  • Payments
  • Order fulfillment
  • Shipping
  • Analytics
  • Marketing
  • Website functionality
  • Customer communication

These third-party services may be governed by their own terms and privacy policies.

19. Website Availability

We aim to keep homesidy.com available and functioning correctly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances outside our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, HomeSidy will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. Consumer Rights

Nothing in these Terms and Conditions limits mandatory consumer rights.

Where applicable consumer protection legislation provides customers with rights that cannot legally be waived, those rights remain unaffected.

22. Privacy

Personal information collected through homesidy.com is processed in accordance with our Privacy Policy.

Information may be processed where necessary to:

  • Process orders
  • Accept payments
  • Arrange delivery
  • Provide customer support
  • Prevent fraud
  • Operate and improve our store

23. Changes to These Terms

We may update these Terms and Conditions when necessary.

The current version published on homesidy.com will apply to future use of the website and future orders.

24. Governing Law

These Terms and Conditions are governed by the laws of Switzerland, subject to any mandatory consumer protection rules that may apply to customers in their country of residence.

25. Contact

For questions regarding these Terms and Conditions, please contact:

HomeSidy / Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland

Email: contact@homesidy.com
Website: homesidy.com
Commercial Register Number: CH-036.1.105.305-2