At HomeSidy, we work with multiple fulfillment partners and warehouses to provide a wide range of products and reliable delivery options.

Because products may be fulfilled by different third-party partners, the shipping origin, carrier, packaging and delivery time may vary depending on the product, stock availability and destination.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays or periods of high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided whenever available.

Estimated Delivery Time

Our standard estimated delivery time is:

7–15 business days after processing.

The total estimated time between placing an order and receiving it is generally approximately:

8–18 business days.

Some orders may arrive sooner depending on the product, fulfillment location and destination.

Delivery times are estimates and may occasionally be affected by:

• Carrier delays
• Customs processing
• Public holidays
• High order volumes
• Weather conditions
• Local delivery disruptions
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

Fulfillment Locations

HomeSidy works with multiple third-party fulfillment partners.

Depending on product availability and customer location, products may be shipped from fulfillment facilities located in Europe or other international locations.

For this reason, products from the same order may occasionally be shipped separately.

Split Shipments

If your order contains multiple products, they may be dispatched in separate packages.

This means you may receive:

• More than one package
• Different tracking numbers
• Packages on different delivery dates

You will not be charged additional shipping fees solely because an order is divided into multiple shipments, unless otherwise clearly stated during checkout.

Shipping Costs

Shipping costs, when applicable, are displayed during checkout before payment is completed.

The applicable shipping cost may depend on:

• Delivery destination
• Product
• Order value
• Available shipping method

If an order qualifies for free shipping, this will be clearly displayed during checkout.

Tracking Information

Tracking information will be provided whenever available.

Please allow several business days after receiving your shipping confirmation for the carrier's tracking system to display the first updates.

Tracking information is provided by the shipping carrier and may occasionally update with a delay.

Packaging

Because we work with different fulfillment partners, packaging may vary between products and orders.

Products may arrive in manufacturer, logistics provider or third-party fulfillment packaging.

Customs and Import Charges

International shipments may be subject to customs procedures depending on the delivery destination and shipping origin.

Where duties, taxes or import charges are not already included in the order price or checkout, they may be charged according to the applicable rules of the destination country.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible at:

contact@homesidy.com

We will attempt to update the shipping details before dispatch.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Failed Delivery

If an order cannot be delivered because of:

• Incorrect shipping information
• Repeated failed delivery attempts
• Refusal of the package
• Failure to collect the package

the parcel may be returned to the relevant fulfillment facility.

Please contact us so we can review the available options.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

contact@homesidy.com

Please include your order number so we can review the shipment and tracking information.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where possible

We will review the case and provide further instructions.

Order Changes and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once the order has entered processing or has already been shipped.

Contact Information

HomeSidy / Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland

Email: contact@homesidy.com
Website: homesidy.com
Commercial Register Number: CH-036.1.105.305-2
UID: CHE-143.598.003

RETURN & REFUND POLICY

At HomeSidy, we want customers to be satisfied with their orders.

If you are not satisfied with your purchase, you may request a return within 30 days after the product has been delivered, subject to the conditions below.

Requesting a Return

Before returning any product, please contact us at:

contact@homesidy.com

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs or videos, where relevant

We will review your request and provide the appropriate return instructions.

Please do not return products before contacting us.

Products returned without prior instructions may be sent to the wrong fulfillment location and may delay the processing of your return.

Return Address

HomeSidy works with multiple fulfillment partners.

Because products may be shipped from different fulfillment locations, the correct return address may vary depending on the product and the original fulfillment location.

After your return request has been approved, we will provide you with the applicable return address and return instructions.

The return facility may be located in Switzerland, Europe or another appropriate fulfillment location, depending on the product.

Please do not automatically return products to the address shown on the original package.

Our registered business address is:

Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland

This address should only be used for product returns when we specifically confirm it as the applicable return address.

Return Eligibility

To be eligible for a return, the product should generally be:

• In the same condition in which it was received
• Unused or only inspected as reasonably necessary
• Complete with its accessories and components
• Returned with the original packaging where reasonably possible

You may also be asked to provide proof of purchase or your order number.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong product or no longer want the item, you may request a return within the applicable return period.

Unless otherwise required by law, the customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Significantly different from the product ordered

please contact us as soon as possible.

Please provide photographs or videos clearly showing the issue.

After reviewing the case, HomeSidy may provide an appropriate remedy, including:

• Replacement
• Refund
• Partial refund
• Return at our expense

depending on the circumstances.

Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalized or custom-made products
• Perishable products
• Products that cannot be returned for hygiene or health reasons after opening
• Digital products
• Gift cards
• Products damaged through misuse or improper handling

Where applicable, specific return restrictions may also be stated on the relevant product page.

Return Shipping

For ordinary change-of-mind returns, return shipping costs are generally the responsibility of the customer.

For approved returns involving damaged, defective or incorrect products, HomeSidy may provide a prepaid return method or reimburse reasonable return shipping costs where appropriate.

Please do not use an expensive express shipping method unless we have specifically approved it.

Proof of Return

We recommend using a tracked shipping service when returning a product.

Please keep your shipping receipt and tracking information until the return has been completed.

Refund Processing

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

We aim to process approved refunds within 10 business days.

Your bank, card provider or payment provider may require additional time before the refunded amount appears in your account.

Partial Refunds

A partial refund may be issued where appropriate and permitted by law, including situations where:

• Parts or accessories are missing
• The product has been damaged after delivery
• The product has been used beyond what is reasonably necessary for inspection
• The value of the product has been reduced due to improper handling

Exchanges

Where possible, we may offer a replacement or exchange.

Because products may be fulfilled by different suppliers and warehouses, direct exchanges may not always be available.

In some cases, the most efficient option may be to refund the original order and place a new order.

Order Cancellations

Orders can only be cancelled before they have entered processing or shipment.

If an order has already been dispatched, it will normally need to be handled as a return after delivery.

Lost or Undelivered Orders

If your order appears to be lost during shipping, please contact us at:

contact@homesidy.com

We will review the tracking information and investigate the shipment with the relevant carrier or fulfillment provider.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights applicable under the laws of the customer's country.

Where applicable, statutory consumer rights apply in addition to this policy.

Contact Information

HomeSidy / Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland

Email: contact@homesidy.com
Website: homesidy.com
Commercial Register Number: CH-036.1.105.305-2
UID: CHE-143.598.003