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Política de reembolso
RETURN & REFUND POLICY
Return & Refund Policy
At HomeSidy, we want you to be satisfied with your purchase. We voluntarily offer a 30-day return period from the date your order is delivered, subject to the conditions below.
Return Requests
To request a return, please contact us first at:
Please include your full name, order number, the product you wish to return and the reason for the return.
If the product is damaged, defective or incorrect, please also include clear photographs or videos showing the issue.
Please do not send any product back before receiving return instructions from us.
Return Address
HomeSidy works with multiple suppliers and fulfillment partners. For this reason, the correct return address may vary depending on the product and fulfillment location.
Once your return request has been approved, we will provide you with the appropriate return address and instructions.
Our registered business address is:
Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland
Please do not send products to our registered business address unless we specifically confirm that address for your return.
Return Eligibility
To be eligible for a return, the product should generally be:
- In the same condition in which it was received
- Unused or only inspected as reasonably necessary
- Complete with all accessories and components
- Returned with the original packaging where reasonably possible
Proof of purchase or an order number may be required.
Change-of-Mind Returns
If you change your mind, order the wrong product or no longer want the product, you may request a return within 30 days after delivery.
Unless otherwise required by applicable law, the customer is responsible for the cost of return shipping for change-of-mind returns.
Original shipping costs are generally non-refundable unless required by applicable law.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at:
After reviewing the case, we may offer an appropriate remedy such as:
- A replacement
- A full refund
- A partial refund
- Return shipping at our expense
The appropriate solution will depend on the circumstances of the case.
Non-Returnable Products
Where permitted by applicable law, certain products may not be eligible for return, including:
- Personalized or custom-made products
- Perishable goods
- Products that cannot be returned for hygiene or health reasons after opening
- Digital products
- Gift cards
- Products damaged due to misuse or improper handling
Specific restrictions may also be stated on the relevant product page.
Return Shipping
For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs.
For confirmed damaged, defective or incorrect products, HomeSidy may provide a prepaid return option or reimburse reasonable return shipping costs where appropriate.
We recommend using a tracked shipping method for all returns.
Please keep the return receipt and tracking information until the return has been completed.
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, it will be issued to the original payment method.
We aim to process approved refunds within 10 business days.
Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Partial Refunds
Where permitted by applicable law, a partial refund may be issued if:
- Parts or accessories are missing
- The product has been damaged after delivery
- The product has been used beyond what is reasonably necessary for inspection
- The value of the product has been reduced through improper handling
Exchanges
Where possible, we may offer an exchange or replacement.
Because products may be fulfilled by different suppliers and warehouses, direct exchanges may not always be available.
In some cases, the original purchase may be refunded and a new order can be placed instead.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once the order has entered processing or has been shipped.
If an order has already been dispatched, it may need to be handled through our return process after delivery.
Lost or Undelivered Orders
If you believe your order has been lost during shipping, please contact:
Please include your order number so that we can investigate the shipment with the relevant carrier or fulfillment partner.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Where customers have statutory rights that provide greater protection than this policy, those statutory rights remain unaffected.
Contact
HomeSidy / Homesidy Grozav Gheorghe
Hindereseggen 17
3715 Adelboden
Switzerland
Email: contact@homesidy.com
Website: homesidy.com
Commercial Register Number: CH-036.1.105.305-2